GoCardless dashboard going blank for a few merchants.

Incident Report for GoCardless

Resolved

We have fixed the issue now and the dashboard is up and running for all merchants. We will continue monitoring for any issues.

Sincere apologies for the inconvenience caused.

Posted Apr 15, 2024 - 17:10 BST

Identified

We have identified the issue and our Engineers are working on a fix now. We will finalise the same and get back with an update soon.

Posted Apr 15, 2024 - 14:04 BST

Update

We are continuing to work on identifying the issue. We will get back with another update shortly.

Posted Apr 15, 2024 - 12:29 BST

Investigating

We've received reports of the Gocardless dashboard screen going blank for a few Merchants.

Our Engineers are actively working on it now and we will get back with an update in 1 hour.

Posted Apr 15, 2024 - 11:20 BST

This incident affected: Payment Pages (Live, Sandbox), API (Live, Sandbox), and Dashboard (Live, Sandbox).