All Systems Operational
API Operational
Live Operational
Sandbox Operational
Payment Pages Operational
Live Operational
Sandbox Operational
Dashboard Operational
Live Operational
Sandbox Operational
GoCardless website Operational
Payment Processing Operational
Reporting Operational
Payouts Operational
Submissions Operational
Instant Bank Pay Operational
Webhooks Operational
Live ? Operational
Sandbox ? Operational
GoCardless for Xero, formerly Directli (directli.co.uk) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 19, 2024

No incidents reported today.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
500 Error on GoCardless for Xero dashboard.
Resolved - Our Engineers have deployed a fix which has resolved the 500 Error issue.

We can confirm that the GoCardless for Xero dashboard is working as expected now.
May 10, 10:12 BST
Investigating - We have received reports of a ‘500 Error’ in the GoCardless for Xero dashboard. Our Engineers are aware of the issue and have identified the root cause.

We are working on the fix now and will get back with an update shortly.
May 10, 09:43 BST
May 9, 2024
Issue with logging into GoCardless via Partner apps
Resolved - We can now confirm that the issue has been fixed. Apologies for any inconvenience caused.
May 9, 12:36 BST
Update - The fix we made last night has resolved the issue and we are seeing no issues with connecting new partner apps or logging into GoCardless for Xero.

We will continue to monitor the situation.
May 9, 08:58 BST
Monitoring - We have applied a fix that should eliminate the issue. We'll continue to monitor closely.
May 8, 20:34 BST
Investigating - We are seeing an issue with logging into GoCardless for Xero for some users. This issue also seems to affect merchants trying to connect GoCardless with other partner applications.

Our Engineers are working on identifying the root cause at the moment. We will update you shortly with more information.
May 8, 15:06 BST
May 8, 2024
May 7, 2024
Few users unable to log onto their GoCardless dashboard.
Resolved - We have not observed any login issues since the change, the issue is resolved.
May 7, 15:29 BST
Monitoring - Our engineers have found the root cause and have applied changes that should eliminate the issue. We're continuing to monitor the situation.
May 7, 12:42 BST
Update - We are continuing to work on identifying the root cause of the issue. We would request all users unable to log onto their dashboard to try updating their browser to the latest version and also try using other browsers.
May 2, 16:35 BST
Investigating - We are receiving reports of users unable to log onto their GoCardless dashboard at the moment. We are actively working on identifying the issue and will get back with an update shortly.
May 2, 15:17 BST
GoCardless dashboard error messages and API issue
Resolved - The root has been found and resolved, the Dashboard and API are now functioning properly.
Please re-try the unsuccessful API requests.
May 7, 10:25 BST
Investigating - Some functionality of the GoCardless Dashboard and GoCardless API are currently returning an error message.
We are investigating the root cause with the highest priority and will post an update within the hour.
May 7, 10:10 BST
May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

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