Delay in Instant Bank Payments processing for payers with the Nationwide Bank.

Incident Report for GoCardless

Resolved

We can now confirm that the issue is resolved by Nationwide Bank. Instant Bank Payments for this bank are processing as they should now.

Posted Apr 26, 2024 - 14:51 BST

Monitoring

We are witnessing a delay in Instant Bank payments being confirmed for payers using the Nationwide Bank due to an issue on the Bank’s side. Our team is continuously monitoring the situation and will update you as soon as Nationwide Bank resolves the issue.

We can confirm that the payments that are stuck will be processed and there is no need for recreating them.

Posted Apr 26, 2024 - 12:43 BST

This incident affected: Payment Pages (Live, Sandbox), API (Live, Sandbox), and Dashboard (Live, Sandbox).