Emails and webhooks delayed
Resolved

We have cleared the backlog of delayed emails, webhooks, and exports.

Thank you for your patience.

Tue, Jul 4, 2017, 06:11 PM
7 years ago
Affected components

No components marked as affected

Updates

Resolved

We have cleared the backlog of delayed emails, webhooks, and exports.

Thank you for your patience.

Tue, Jul 4, 2017, 06:11 PM
2h earlier...

Identified

Sending of emails and webhooks has resumed.

Any authorisation request reminders that were triggered between 2pm and 2:35pm BST (1pm and 1:35pm UTC) will be delayed.

Exports were also affected by these delays, and have also been resumed.

Tue, Jul 4, 2017, 03:43 PM
44m earlier...

Investigating

This relates to the incident at https://www.gocardless-status.com/incidents/xyjwtw0j1gg4

Tue, Jul 4, 2017, 02:58 PM
1h earlier...

Investigating

We have temporarily delayed sending of emails and webhooks while we investigate an issue.

We will keep you updated.

Tue, Jul 4, 2017, 01:48 PM